Jennifer E. Cole Shepard
Revenue Cycle Management Director
As Revenue Cycle Director Jennifer Shepard has led Multiple Healthcare organizations through every stage of The Billing Process from Acquisitions, Mergers and Internal Transitions. Prior to Joining CMPS/Refresh Jennifer has held positions of management in Healthcare for over 25 years. She was accountable for leading, managing, and directing the revenue cycle operations by providing quality billing and collections services, as well as, accurate, timely and efficient billing, collections, and administrative processes. She was responsible for strategic planning, goal setting, monitoring/measuring work performance, fiscal/budgetary management, operations/workflow management, human resource management, project management, risk management, continuous quality improvement, information management, on-going communication, and customer service within the revenue cycle operations. She has successfully led numerous Clinical teams to achieve Medical necessity documentation improvement. Jennifer specializes in Professional and Facility claims billing. She also adheres to all Federal, state and local guidelines. She quarterly reviews Local Coverage Determinations with all major health insurance payers. Jennifer has worked previously for such fine Establishments to include but no limited to Nalle Clinic, IMG Academies, Coastal Orthopedics and Professional Healthcare of Pinellas. She also has worked with a variety of EHR/EMR systems such as Medisoft McKesson, NextGen and Eclinical. She is also familiar navigating with the following Clearinghouses: Eclaims, Ability, Trizetto, Emdeon and Navicure. Jennifer is a part of CMPS/Refresh Executive leadership Team. Jennifer is a Certified Medical Assistant (CMA), Certified Professional Coder CPC and holds her Associates Degree in Science. She is also an active Member of Meridian College’s Advisory Board for Medical Assisting, Billing/Coding and Ultrasound. Jennifer services as the Vice President to Mid Gulf Coast the local Chapter of American Association of Medical Assistants (AAMA).